Privacy Policy
Established on: 1st March 2024
Thank you very much for using the services provided by NERO HOLDINGS Inc. (hereinafter, “we/our/us”).
The Privacy Policy (hereinafter, “the Policy”) sets forth our privacy information handling principles. You or users are deemed to have agreed with the Policy if you use our services.
What is privacy information?
Privacy information includes both personal information; and history information and characteristic information.
Personal information refers to the personal information prescribed in the Act on the Protection of Personal Information or information relating to a living individual, specifically the name, date of birth, address, telephone number and other contact information, and any other described information that can identify individuals.
Information other than personal information corresponds to history and characteristic information, such as services used, transaction data, history of pages/ads viewed, search keywords used by users, time and date of use, methods of using, using environment, postal code, gender, occupation, age, user’s IP address, cookie information, location information, and terminal identification information.
How do you collect privacy information?
We may collect personal information when a user makes a user registration or use any of our services and/or history and characteristic information of a user when a user uses any of our services or views any of the pages of our website.
If a user performs settings in such a way that the use of the services is linked with any external service, we will collect the ID to be used by the user in the external service and/or the information that the user agrees to disclose to the linked service under the external service’s privacy settings.
For what purpose do you use privacy information?
The following gives purposes of our collection and use of privacy information.
A) For accepting registrations/applications for our products/services, conducting identity verification, and user authentication.
B) For proposing and providing our products/services.
C) For informing about events in which our company participates.
D) For assessing the appropriateness of providing our products/services, managing provision, and ongoing transactions.
E) For business-related communications and providing support to customers.
F) For responding to inquiries and feedback from customers.
G) To prepare statistical data that is processed in the form that does not permit personal identification in connection with our services
H) To distribute or display advertisements of us or a third party
I) To use privacy information for marketing
J) For exercising rights or fulfilling obligations based on contracts, laws, etc.
K) Purposes incidental to the purposes of using above
Do you provide privacy information for a third party?
We will not provide privacy information for a third party without the prior approval of users except for the following. However, this excludes cases in which the provision is permitted under the Act on the Protection of Personal Information or any other laws and regulations.
A) Where requested under laws and regulations
B) Where the provision is required for protecting human life, body or property and it is difficult to obtain an approval of the user him/herself
C) Where it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain the approval of the user him/herself
D) Where it is necessary to help any national organization, a local public organization, or a contractor perform the clerical work prescribed in laws and regulations and the approval of the user him/herself could disturb the performance of the clerical work
If we outsource all or part of privacy information handling to the extent necessary to achieve the purpose of the use or privacy information is provided along with succession of business due to merger or for any other reasons, it will not correspond to the provision of privacy information to a third party.
We may share or disclose privacy information upon user’s request if a user links any our services with any external services when using our services.
Do you have any joint use of privacy information?
We engage in business activities that involve cross-border business processes, management structures, and technical systems. We combine the management resources of each entity organically to enhance the overall corporate value. To achieve this, within the scope of the aforementioned purposes for using privacy information, we may jointly utilize customers' personal data within each of our entities. In implementing joint usage, we ensure that each entity possesses a similar management system and strive for rigorous management and supervision. We appreciate your understanding.
Can I check my privacy information or request you to correct it?
If a user himself/herself requests the disclosure of the privacy information (excluding history or characteristic information) to the user himself/herself, we will disclose it without delay. However, if disclosure could harm the life, body, property, or other interests of the user or a third party, could cause significant hindrance to the proper performance of our business, or violates laws and regulations, we will refrain from disclosing all or part of the information. If we decide not to disclose the information, we will inform you without delay.
We will charge you 1000 yen for each instance of disclosure of personal information.
If any user’s personal information we own is incorrect, the user can request us to correct or delete the personal information by the procedure stipulated by us. If a user makes such a request and we judge it is necessary to meet the request, we will correct or delete the personal information and inform the user without delay.
Can I request you to discontinue the use of my privacy information?
When the user requests discontinuation of the use of his/her privacy information (hereinafter, “Discontinuation of the Use”) claiming the privacy information is handled beyond the scope of the purposes of use or the privacy information is obtained by unjust means, we will conduct a necessary investigation, and based on the outcome of the investigation make take measures such as Discontinuation of the Use, and inform the user without delay.
However, we will take alternative measures if Discontinuation of the Use of privacy information involves an inordinate expense or if it is difficult and alternative measures are possible so as to protect rights and benefits of the users
For the protection of personal information
We endeavors to maintain accurate and kept up-to-date. We also take appropriate measures to prevent the loss, leakage, or damage of personal data, as well as other aspects of security management, and we continuously review and revise these measures as necessary.
Change of Privacy Policy
This Privacy Policy is subject to changes without notice to users.
The changed Privacy Policy will take effect when it is placed on this website unless otherwise specified by us.
Inquiry contact
If you have any question about the policy, please contact us at the following contact e-mail address:
Personal Information Inquiry Desk
Personal Data Protection Officer
Email: contact@neroholdings.co.jp